Our mission & methodology

The most reliable record of NHS dentist availability in the UK.

Built by combining three sources — official NHS data, community reports from people like you, and direct confirmations from dentists themselves. No single source tells the whole story.

The problem

The information gap is part of the crisis.

Getting an NHS dentist in England is hard enough. Finding out which practices are actually accepting patients right now is harder still. Lists open for hours and close again before anyone hears. By the time the NHS website catches up, the spot is gone.

The BBC has been documenting this for years — patients waiting not months but years to register with an NHS dentist, practices overwhelmed, and a patchwork of information that changes faster than any public record can keep up with.

Read the BBC’s coverage →
The gap

Why NHS data alone isn’t enough.

The NHS publishes a national list of dental practices and their accepting-patient status. It’s the best public dataset there is, and it’s where we start too. But it has three problems that leave real people making phone calls they didn’t need to make.

It updates on the NHS’s schedule, not reality’s. The official API can lag behind the on-the-ground truth by days or even weeks. During that window, spots open, fill, and close again without ever appearing in the public record.

It relies on practices remembering to update. Each practice is responsible for telling the NHS when their status changes. With the sector under this much pressure, that often doesn’t happen for days — if it happens at all.

It doesn’t capture what people learn on the phone. Plenty of practices say “yes, come in” or “sorry, we’re full” without ever touching their listing. That conversation is the freshest signal there is, and nobody was capturing it.

Our approach

Three sources, one record.

Every practice on DentistAlert has a single canonical record. It’s informed by three independent sources that we blend in real time.

Live

1. Official NHS data

We pull daily from the NHS Service Search API and the NHS.uk find-a-dentist website. This is the foundation — authoritative metadata (addresses, phone numbers, opening hours) and the NHS’s own accepting-patient status.

Launching April 2026

2. Community reports

When you call a practice, you know something the NHS doesn’t know yet. One tap in our email or on the practice page — “got an appointment”, “they were full”, “couldn’t get through” — adds that signal to the record for everyone searching in your area.

Planned Q3 2026

3. Dentist self-reporting

Soon, practices will be able to claim their listing and update their accepting-patient status directly with us — skipping the NHS data-entry queue entirely. Verified practice updates will carry the highest weight in our reliability scoring.

Work at a practice? Get in touch →
Our mission

Build the most reliable record of NHS dentist availability in the UK.

We do this by combining official NHS data, community reports from people like you, and direct confirmations from dentists themselves. No single source tells the whole story — the NHS dataset is published on a weekly cadence at best, changes on the ground happen daily, and the freshest truth comes from people calling around.

We bring those signals together so nobody has to make a dozen phone calls to find an NHS dentist.

How reliability scoring works

Every practice gets a confidence score.

Because we combine three sources, we can be honest about how confident we are in each listing. Every practice on DentistAlert has a reliability score based on three things:

  • Freshness. How recently we verified the listing. A status confirmed today is worth more than one from two weeks ago.
  • Volatility. How often this practice has flipped status recently. A practice that keeps opening and closing gets a lower score — the right answer today may be wrong tomorrow.
  • Community consensus. Whether recent reports from real callers agree with the NHS state. If multiple people report “they’re full” on a listing the NHS still shows as accepting, we trust the callers and flag it.

High

Recently verified by NHS data and community reports.

Medium

NHS state is recent but community reports are mixed or sparse.

Low

Data is stale or community reports contradict it. Call to confirm.

New listing

We haven’t built a score yet — newly discovered practice.

We show reliability as a simple badge on every practice page. If a score feels wrong to you, tell us — community reports are the fastest way to correct the record.

How to help

Every call you make can help the next person.

If you’ve ever phoned round practices trying to register, you already know the work. Community reports turn that work into something other people benefit from.

After a practice shows up in your alert email, you’ll see three buttons at the bottom — got an appointment, they were full, couldn’t get through. One tap. Ten seconds. No re-login needed. Your report updates the listing for everyone searching your area.

It’s the kind of thing that only works when people actually do it. So please — pay it forward. The last person in the queue had to make dozens of calls. You can save the next person a week of theirs.

Our commitments

What we publish, what we don’t.

We’re open about

  • The NHS Service Search API and NHS.uk find-a-dentist website as our data sources
  • How our reliability scoring works (see above)
  • Aggregated counts of community reports per practice
  • How corrections flow — users can delete their own reports, dentists can claim a listing to correct it
  • That we’re an independent service, not affiliated with the NHS

We never publish

  • Individual report authorship or user identities
  • Raw IP addresses (only one-way hashes, for anti-abuse only)
  • Notes or comments from one user to the public view
  • Any personal information you didn’t give us consent to share
  • Data we were told in confidence by a practice without their permission
Contains public sector information licensed under the Open Government Licence v3.0. This page was last updated 18 April 2026. Our internal pipeline dashboard monitors data freshness 24/7. For methodology questions write to hello@dentistalert.co.uk.

Help us build the most reliable dentist record in the UK.

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